Frequently Asked Questions


Common questions asked by ratepayers.


Will it cost anything to make Rates payments at the Post Office?

No. Payments made at Australia Post are free of charge. 


At which Post Offices can I pay my rates?

You can pay your rates at any Post Office in Australia.


I don't want to call every time to make the payment, I want it to happen automatically. What can I do?

Re-occurring payments can be setup when you sign up for eNotices, if you need assistance please contact Council and ask for the Revenue Officer. You can sign up for eNotices via the link below:

Go Green. Go Electronic, Sign Up at: http://lockhart.enotices.com.au/

Re-occurring payments can also be setup by contacting your bank and requesting a direct debit to be started. You will need to contact Council to obtain Council's Account details and you will also need your rates assessment number.


Can I make a payment without my Rates Notice?

No. When paying at Australia Post you must always present your Rates Notice when making payments. You must also include your payment slip when making payments by mail. You will be issued with a receipt number when paying at Australia Post, or quoted a receipt number when payments are made via the telephone. You must keep a record of these receipts as proof of payment.


How do I apply for a Pensioner Rate Reduction? 

Persons who become eligible pensioners after the date of their first notice for the year are entitled to a reduction proportionate to the number of whole quarterly periods remaining in the rating year. Application forms are available from Council, or click "here"


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